Refund policy

Shipping & Refund Policy

At KQ’s BUTTAs, we want you to love your products. Below is our policy for refunds, replacements, and shipping concerns:

We’re happy to issue a full refund or send a replacement if:

We shipped the wrong item (e.g., you ordered a scrub but received a butter).
Your product arrives damaged or spilled (e.g., broken jars, leaking contents).

To request a refund or replacement:

Please email photos of the damaged or incorrect product to kqsbuttas19@outlook.com.
In some cases, we may ask you to return the product—we'll cover return shipping with a prepaid label.

We do not issue refunds or replacements if:

You ordered the wrong item (e.g., you meant to order a scrub but selected a butter).
The product is accurately categorized (Butta, Scrub, Soap, etc.).
Your package is marked as delivered but is stolen or misplaced. Please ensure your shipping address is correct and that deliveries are sent to a safe location.

We ship via USPS, and while rare, delays can happen. If your tracking hasn’t updated and your package appears lost:

We will wait 2 weeks from the last USPS scan before issuing a refund or reshipping your order.

Because our butters are handmade and whipped, some natural variation occurs. If your product arrives melted:

Melted butters may appear lower in the container due to lost air volume, but the weight remains consistent with what’s on the label.

We do not refund or reship melted items if regular shipping was selected, as the product is still effective.

If you chose insulated shipping and your product still arrives melted, you may:

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